Complaint / review text:
I've returned items twice to Macy's by mail in the last two months and on both occasions they sent me a gift card instead of refunding my original form of payment which was a credit card. I called and they said they would credit my card but they never did.
It's hard to believe that a store like Macy's would stoop to such unethical business practices. If you shop with them and need to return an item, make sure to return it to the store - if you return it by mail, you'll likely receive the return amount in a form of a Macy's gift card.