Complaint / review text:
I had written a complaint in May about my experience with purchasing a mattress through American Mattress. This is just a follow up.
We did exchange the mattress that had the sinkhole because we felt we had no choice. They were not going to give us the refund as promised. The new mattress is even worse. My husband has spent nights sleeping on the couch because it is more supportive than the bed for his back.
He has not had any issues with his back in the ten years since his back surgery.in the past six months of sleeping on Serta products purchased through American Mattress not a day has gone by that his back is not bothering him. He got up this morning in agony when he all of a sudden felt something pop in his back. My guess is that we will be having to go back to the back surgeon for surgery again, all because of sleeping on horrible Serta mattresses for six months.
Don't buy serta mattresses, especially from american mattress!