Complaint / review text:
The TV ad said shipping and handling is $7.95. They offer you a second cat board for "free" if you call right away. There was no option to talk to a person on the phone to ascertain the total price. They charged shipping and handling for $15.90. I returned the item by FedEx ground, it cost me $7.07. I first brought the item to the post office and was told it would cost no more than $10.85 even with delivery confirmation. The TV ad was misleading as to the shipping and handling cost. The customer service said I was being charged for the shipping of 2 cat boards. The 2nd board was supposed to be "free", but they charged another $7.95 for shipping it. The TV ad never mentioned $7.95 each or $15.90 for shipping and handling. To boot, my cat had no interest in it at all.