Complaint / review text:
My husband and I got divorced and he didnt want the house/bond so I took it over. We had the bond for about 5 years and most months I put extra into the access account in the event I needed it. When I had to apply for a section 45 to remove his name, I spoke to the branch manager at my branch in Midrand and on his advice, I left the excess in the bond. I was busy doing renovations on my house and knew I would need the extra funds to pay for everything. That was the reason I asked the question. Finally the bond is in my name and I recieve a statement saying how much extra funds are sitting in the access bond. Then the deed is finally in my name and I call the home loans to ask them to unfreeze the access bond only for them to tell me no.
I went to see my branch manager only to find a new manager and he tells me I have to reapply for the access as the prevoius access was in both my ex husbands and my name. This I do and finally the manager and the compliants debt contact me and tell me that the money I had put in the access account is NO LONGER available to me.
The bond is the origanal bond just with my ex name taken off.
Please help sort this out. This is my money