Complaint / review text:
I had a second mortgage with CitiMortgage, which was paid in full over two years ago. Now in the process of refinancing, I find that CitiMortgage is still holding a lien on my property. My title company tells me that they have at least a dozen applications held up for exactly the same reason, same company. I contacted CitiMortgage for an explanation. I was connected to someone who I could barely understand, who put me on hold at least 6 times and required a maze of personal questions before I could even ask him about the problem.
I asked why there was still a lien showing and no explanation was given. I asked this question at least 4 times! He asked me if I wanted a release sent to me and I told him I already had one. The instructions that CitiMortgage gives for recording the lien release are completely incorrect and would still not release the lien. This is according to my title company.