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Complaint / review / scam report
CitiMortgage
I had a second mortgage with CitiMortgage, which was pa...

Complaint / review text:
I had a second mortgage with CitiMortgage, which was paid in full over two years ago. Now in the process of refinancing, I find that CitiMortgage is still holding a lien on my property. My title company tells me that they have at least a dozen applications held up for exactly the same reason, same company. I contacted CitiMortgage for an explanation. I was connected to someone who I could barely understand, who put me on hold at least 6 times and required a maze of personal questions before I could even ask him about the problem.

I asked why there was still a lien showing and no explanation was given. I asked this question at least 4 times! He asked me if I wanted a release sent to me and I told him I already had one. The instructions that CitiMortgage gives for recording the lien release are completely incorrect and would still not release the lien. This is according to my title company.

Contact information:
Author: Contact with Author

Offender: CitiMortgage

Country: USA
Site: www.citimortgage.com

Category: Business & Finance

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