Complaint / review text:
I was involved in a accident with a client that have Santam Policy. Their Client Jump the stop street and almost drove off when another driver stopped her. We got all her details and she insured us that her broker will contact us. Nothing happened we waited and finally phoned the insurance just to find out that only her claim is loaded and this was a month and a half after the accident happened. We got hold of Santam and they assisted us promptly with loading the claim and now we stuck as the assessor is waiting on paper work from the client broker but the problem is they don't have the paperwork as she didn't go to the police station as her vehicle had minor damage. They are struggling to submit the paper work that the assessor is waiting for and we are waiting 4 moths already. When you phone Santam their is no support from them the Assessor is always on leave and they don't get back to you. Their service and it feels they are waiting for us to drop the case as we get " vol".