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Complaint / review / scam report
Standard Bank
Superb service

Complaint / review text:
I had made 2 ATM withdrawals that needed to be reversed, I have been calling in for days and no one bothered to assist me until I came accross Jackie. The agent gave her my details and she called me back and took my query and escalated it where she needed to. She gave me feedback every step of the way and when she told me the money will be in my account it was. She even called me from her cell at one stage as I requested her to call me back and someone was using her phone. Jackie has been so kind and professional and she is an asset to the company, I was considering closing my account however because of the service I recieved from Jackie I think Ill continue. Its people like these that make you feel like you actually matter at a bank. So i would like to say Thank you to Jackie and I hope that standard bank values the work that she does. There should be more people like Jackie in this business, someone actually going the extra mile. She is a treasure:-)

Contact information:
Author: Contact with Author


Offender: Standard Bank

Country: South Africa   State: All Country   City: Regional Centre Pe

Category: Business & Finance

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