Complaint / review text:
I was conducting a transaction to pay my rent of R1500 from the Absa Mobi site on my smartphone at around 11h00 on Monday, the 13th October 2014. I checked the option to conduct an immediate interbank transfer, but got an error message that the beneficiary's bank was not responding. I logged off and tried again, as there was no option to proceed with the transaction, but I got an error message of INSUFFICIENT FUNDS. I had - R1900 in my account before attempting the transaction, therefore the R1500 was DEDUCTED from my account, however it is not reflecting on my statements, nor is it reflecting in the beneficiary's account. I called the Customer Complaint line, but was passed around from department to department, until eventually being cut off. None of the operators could validate my complaint, even though one just needs to check the account history: I had - R1900.00 in my account, then suddenly I have -R500 in my account without any transactions in between. This has greatly inconvenienced me, and nobody can tell me WHERE THE MONEY IS! - I need a refund of MY R1500 that is floating around in virtual space collecting interest for ABSA, this is totally unacceptable!