Complaint / review text:
I am very disappointed at the manner the staff at Blake and Associates, handle queries.
My FNB Device account was handed over in November 2013 for a total amount of R4439. This was due to the fact that the debit order date could not be changed to suite my pay day. Granted. That very same month I then made a R2000 payment into the device account, flowed by R650 17 December (2013), 22 January R200 (2014), 22 April R200 (2014) May R500 (2014) 20 June R500 (2014). The Morning of the 08/07/2014,10:29 I received a call from Domanique who informed me that final payment ofR389 was requested to close account. 20th August 2014 payment revived by company. This was confirmed by the agent named Marylyn that i spoke to on the 20/08/2014 at 10:11am. To my shock, she informed me that i still had an outstanding amount of R2200 (that still appears on my online banking to date). She did the calculations that were correct and was confused. She advised me that she would escalate the matter to the relevant department, who will then call back. No reply. I then called back on the 4/09/2014 spoke to grant, Mpendulo & eventually theirleader. He promised to call in 48hrs. Im still waiting