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Complaint / review / scam report
Standard Bank
Access Bond application

Complaint / review text:
On the 31 October 2014 I completed an application for a Home Loan Access Bond. I was told that it would take up to 5 working days. Today, the 5th November I followed up with the Home Loans Call Centre, only to be told that they have not received the application and I need to contact the sales dept and redo the application!!!

It is quite frustrating to hear that as I have taken time off to walk into the branch and complete the necessary forms, only to find that staff incompetence, now requires me to redo the whole procedure, which I refuse to do!!!

I am sure it is lying around on some-one's desk in Woodmead and clearly not important enough to forward to Home-Loans Dept!!!

Contact information:
Author: Contact with Author


Offender: Standard Bank

Country: South Africa   State: All Country   City: Woodmead

Category: Business & Finance

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