Complaint / review text:
On the 12/11/2014 my car was messed up in a strike. I call Absa Idirect Insurance on the 13th and reported my claim. I was told by the consultant that an assessor would come assess my car within 48 hours. On the 17th I call again to ask when the assessor would come and i was told they would call me. I called again on 18th and I was told that they would send out an assessor ASAP. On the 19th I was given the number for the manager of the assessor department and he then informed me that an assessor had not been booked. He then organised one of his assesors to see me the next day. After I saw the assessor I called on the 22nd and I was told That Richard who is dealing with my claim will call me back. I called everyday and Richard only got back to me on 27th. He then told me he only started speaking to SASRIA on that very day and he was not aware that he was supposed to be dealing with my claim. He then promised to give me feedback and I still havent heard a word from him! This kind of service is unacceptable. I am a paying client and I do not understand why my claim is being treated like nothing. This is not the first time i get such horrible service from I direct!