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Complaint / review / scam report
FNB Insurance Brokers
3 Months and Car Still Not Repaired

Complaint / review text:
I was involved in a car accident with a client from FNB Insurance on the 1 October 2014. Since then to now I have been given the run around by FNB Insurance and to date my car has yet to be fixed. I have raised this issue both with the consultants handling the claim as well as lodged a complaint on their website to no avail.

History of the claim: COMM/PTA11477FC or R45 4F/10/2014 against Policy 1367350
1 Oct 2014: Involved in the car accident with the Pakistan Cash and Carry - Abid Khan
2 Oct - 16 Oct was out of the country on honeymoon
17 Oct 2014 made first contact with FNB Insurance (Wendy Broadfoot) who notified me that in order to submit a claim i would need to submit: 3 quotes (Precision, Auto Lab, Centurion Panelbeating)
22 Oct 2014 information sent to FNB
1 Nov: Notified that Megan Naidoo would be investigating my claim and it would take 30 days to evaluate my claim
29 Nov: FNB Insurance appointed assessor came out to view the car
4 and 9 Dec: Contacted FNB Insurance Wendy and Megan to ask about progress (no feedback on either emails)
11 Dec: Lodged a complaint on FNB Insurance and was requested to send all the information again which i did
Since then nothing

Contact information:
Author: Contact with Author


Offender: FNB Insurance Brokers

Country: South Africa   State: All Country   City: Menlyn

Category: Business & Finance

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