Complaint / review text:
I took out a QROPS with an adviser in the UK who stopped contacting me 2 months in. Chase Belgrave were able to step in, fix the loss-making portfolio and literally saved my pension. Four years later and not only is the performance there, but I feel I actually understand where my money is, what it's doing and why.
I have an adviser allocated to me who knows exactly what's going on and who I am and gets back to me within an hour on average.
I've never had this sort of financial experience before - I wish they were a bank so I didn't have to speak to HSBC any more!