Complaint / review text:
We logged a complaint on 4 November 2014 regarding the Internet Banking Service. Till today not myself NOR my husband (the client) has received ANY feedback regarding this issue.
My husband was told by the branch and the call centre that he needs to go get an affidavit to change his cellphone number for the OTP. My husband has been in the bank numerous times, and yet the fourth end-of the month is nearing and we cant load ANY new beneficiaries.
Out of frustration my husband went into the Woodbridge branch 3 weeks ago - just to be told, they are offline and he must come back another day. That would have been close to 10 times that he has been in to change his cellphone number.
There is a lot of Steve-jokes, but I recently changed over to FNB and I can guarantee the internet service and customer service is 100% better than my husband is experiencing with Standard Bank at the moment.
IF anyone can take the time to answer this complaint this time - [please contact my husband, JJ (again the client) on 083 937 5508