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Complaint / review / scam report
First National Bank
Petrol Card sent to wrong branch

Complaint / review text:
Hi,
We have a business account with FNB which includes Petrol Cards.
Our accountant queried when and where the cards would be sent as two were expiring shortly.
My card was sent to Umhlanga. Considering I have never ever lived in Durban I find it awfully strange that it would be sent there.
When our accountant asked to have it redirected to RIvonia, JNerpath@fnb told her that I would need to contact the credit card department to have it redirected.
That is completely ridiculous. Surely if you have made the mistake, you should correct it and have the card sent to the correct place. Why must I waste my time and effort on getting the card to Rivonia.
Come on FNB, How can you help me! Redirect my card.

Contact information:
Author: Contact with Author


Offender: First National Bank

Country: South Africa   State: All Country   City: Commercial Banking

Category: Business & Finance

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