Complaint / review text:
I am a platinum client of FNB. I wanted to cancel my credit card and get a new one, as I was worried about an overseas company I had transacted with. I went to the Olympus Plaza branch, where the consultant phoned the card division. We were advised that I cannot only cancel the card, but must cancel the account.
Acting on this advice I asked them to cancel the account, at the same time I spoke to my husband and he said that I must only apply for a new card. We contacted card division again and they said they cannot reinstate the account. So much for a client retention policy.
The real slap in the face came when I applied for a new card. Sorry, you do not qualify. That after I paid R600 12 months ago to be upgraded to a platinum card.
I understand how credit works, nothing has changed on my credit profile. My account has never been in arrears and no monthly payments have been missed. And all I get is a computer generated decline letter.
So I would like someone at FNB explain to me why I go from a platinum client to an uncreditworthy bum in a month.
Nobody at FNB ever takes responsibility for anything, everybody works in silos and nothing ever gets done.