Complaint / review text:
I have had American Family Homeowners Insurance for Four years. I recently reported a water damage to my bathroom sub floor due to a slow leak from my toilet flange. They responded to my claim and paid only $400 dollars after calculating my deductible of a $1000. After the payout was made, I received a letter from American Family Home that my policy was being cancelled because I do not live at the premises. I have two homes in two states where I spend equal amount of time between the two residences. They are both occupied with family members and are never unoccupied. These insurance companies only want policyholders to pay their premiums but not submit any claims. The moment you do submit a claim, they cancel your policy. Please stay away from American Family Insurance. They are garbage.