Complaint / review text:
In December 2008, American Express canceled my credit card account ending in, without any warning. I had been an American Express customer in good standing since 2001. Along with the cancellation, AE took away the reward points that I had earned, which totaled 110,345.00 points. There was zero balance in my account when the cancellation took place. Prior to the cancellation, I had a balance of $6,278.07 that was paid in full.
Additionally, just four weeks before the cancellation, AE charged my account a $75.00 renewal membership fee. I called American Express to request for my reward points, and at first I was told that for a $25.00 fee, my points could be reinstated. I agreed to the fee, however, minutes later, I was told by an AE customer service agent that "our system is not letting me do that" and suggested I write a letter to the rewards department in Fort Lauderdale, FL, reassuring me that if I write the letter, my reward points will be given back to me to utilize in the very near future.
Since then, I have called AE numerous times, wrote a letter, and faxed a letter to AE, requesting my reward points, and the annual membership fee to be returned or credited back to me, but have not gotten any replies from AE. The funny thing is, although months after AE closed my account, I am still receiving monthly statements from American Express, with zero balance due, but with a $2,100 total available preset line, a $1.05 credit balance, and 110,345 available membership points.
I feel that American Express stole my hard earned points from me, has charged me an annual membership fee in October 2008, and canceled my card in December 2008 without crediting it back since. I am very upset and outraged by these facts! I feel that American Express not only stole my points, and has criminally charged me for one year's worth membership that I no longer have, but it has also put me through months of stress, as I was bounced back and forth, by American Express, calling them, and writing to them, trying to get my issue resolved without getting anywhere.
Furthermore, I feel that I was teased and insulted by having to open monthly statements from American Express reflecting an open account, when in fact American Express had closed my account months earlier! At this point, I want American Express to return my rewards points along with the annual membership fee. I would like an attorney to contact me.
The reward points this year were to be used to buy necessities for my company, and give gift cards to my hardworking employees as part of their holiday bonus. I was counting on this especially because of the bad economy, and actually used my card to charge items (purchases that I could had paid cash, knowing that come December 2008, I will utilize my points).