Complaint / review text:
First off, I had had this loan for 4 years. They charge me $120 each month for returned check fees when the payment came on the computer from my checking account. My house payments were $773.68. I had a very big ongoing expense coming up, so I called US Bank to tell them I could not make the payment and wanted help. They said they do not help unless you have missed two payments. I said I don't want to but will if I cannot get help.
I called back next month, and they said they would do a re-construction loan and lower the payments. I'm not to pay the payment for the next 2 months, because it would interfere with the loan amount. When they called me about the new loan papers to be signed, she said she would overnight them and we would have to go to the notary, sign them that day, and send them back to her by the next day. If they did not have them back in two days, we would lose the loan. My husband and I had to go to separate notaries and got them in the mail that day as told. We did not receive a copy of the loan. She said she would send us one when she got that back.
They told us the loan would be $654.04 starting June 1st. I received two bills the first month, one for $938.47 and another for June of $959.68. And for every month after that, the bills are over $900 a month. And they brought the loan amount back to the original amount 4 years ago and tacked 6 months of payments to the back of the loan when only 4 were missed (2 on their instructions). Then they extended the loan to 40 years! It is a 1971 mobile home. Then there was a flat fee of $500 for the loan, and they charged us $680 adding on miscellaneous fees. They said no other fees, flat fee only.
So as you can see from this complaint, I am still in trouble as they have charged me extra for the loan, other fees, and penalties; and they raised my payments almost $200 a month. Oh and I almost forgot, they hold out about $400 more for property taxes than are due, and I have never received a penny back on that. I have called and called, and they refuse to return calls or give me a copy of my loan. This is the worst bank I have ever in my years had the misfortune to try and deal with. Stay away from this big gigantic headache.