Complaint / review text:
$19.95 was charged to my credit card for two months in a row (total of $39.90). Shame on me, I didn't check my statement the first month. I called to have the charges removed. I spoke to "Sandra, " a call center rep, because "all operators were busy with other customers." She was able to cancel the membership as of today, but could not refund the previous charges.
I called back a few minutes later and spoke to "Tee, " another call center rep, because "all operators were busy with other customers" again. After much discourse, she granted a "courtesy" refund of $19.95. I thanked her, but said that I wanted the other $19.95 refunded. She then transferred me to a supervisor named "Lorena." We discussed the issue and the fact that I would not settle for a partial refund. To my utter amazement, Lorena had the power to refund the other $19.95! In this instance, persistence was rewarded. I wish you all the best. Never, never, never give up!