Complaint / review text:
I have been trying to get Chase to stop courtesy calls to my home and work. Last month I received the first phone call 5 days after my mortgage was due, this month it was 2 days. The lady said she was calling because i was late and I needed to make a payment right away.
Never mind the 15 day grace period in my contract, or at least a please. When I asked them to stop calling and to get my number off their dialing machine, they said they couldn't (which as an ex-telemarketer I know it's not true). When I asked what is the procedure to stop all phone calls, the supervisor told me to send it in writing to the address in my statement - there are 5 different addresses in m statement, but he wouldn't say which one. Today I asked to speak to a supervisor and was put on hold for ten minutes before the call dropping.
I am now fed up, and want the name and phone number to the person I can file a formal complaint against their collection/customer service department, but when I called back they refused to give it, the supervisor got on the line and said she wouldn't give me the information until I explained why I wanted it. Seriously! If I'm not mistaken, it's against the law to deny a customer information regarding who to contact for a formal complaint. I want to speak to the person who will either make Chase stop calling me or give me the information the company requires so that Chase will stop calling me.
I want no more contact with this company by phone, unless I initiate it - because the representatives are poorly trained, rude, condescending individuals.
Please and Thank you.