Complaint / review text:
My son opened an account with Paypal in July this year and then used it to buy goods from Loco-X, Inc on 15 July. I believe this company is in liquidation as last month he received an email from a third party that they were auctioning Loco-X, Inc goods online.
My husband and I went to the US and Canada on 5 July before our son opened his PayPal account. We returned mid September and the goods had not been delivered. I got my son to send an email to Loco-X, Inc on 26 September through PayPal. He did not receive any reply from the Company. On 24 October he opened a complaint with PayPal. They closed this case that same day as it did not meet filing guidelines. PayPal did not have the courtesy to let my son know of this decision. He waited another month thinking they were in contact with the seller and then went to his Paypal account to see that the dispute was closed the day that he lodged it.
I fully accept that my son was late in filing his claim and that PayPal was within their rights to close the dispute. However, I AM PISSED THAT THEY DID NOT HAVE THE COURTESY TO SEND AN EMAIL TO HIM ADVISING HIM OF THIS.
Any new member of PayPal can be overwhelmed by the amount of conditions they have to wade through. These new members are the ones that generally need the protection the most.
I wrote to PayPal 11 days ago through my son's account. I gave them my own name and email address.
Neither my son or myself have had any reply to this. I guess they are too busy making money to reply to customers.
I handled a dispute last month on behalf of my husband. I did not have any faith in PayPal so I blocked payment. I have resolved it in our favour. I just wish that I had been home in early August so that I could have helped my son with his dispute.
PayPal, you will never see me as a customer if this is how you treat them.