Complaint / review text:
My husband and I have had double coverage through our respective jobs working for separate organizations for the past seven years. My husband had Blue Shield insurance for 5 years then Health Net for the past two years. I have been a Health Net Health insurance recipient for the past seven years. I found out last year from another Health net representative that because of our double coverage that we should not have had to pay any pharmacy co-payment even though we have been for at least the past six years. I was told that the benefits should be coordinated through the health plan and for the most part should not have any co-payment. My husband went to our local pharmacy (Lucky Pharmacy in Pinole, CA.) for me last week and came back with my medication and told me that he had to pay a $30 co-pay. I had to once again call Health Net and Miguel once again had to set up the account so that I would not be charged a co-payment. But I am concerned that for all of this time that (almost seven years) that I have had to pay hundreds of dollars in copays that I should not have had to pay.