Complaint / review text:
American Family Insurance has hired a 3rd party investigator to check on our rental properties. We had an AC company replacing an AC unit and the tenants looked out to see a strange man had entered their backyard via their gate. They asked him who he was. He said he represented us showing the tenant a paper with our name and address on it. The tenant knew better having spent the greater part of the last 48 hours discussing their non functioning AC and said funny, we would have mentioned it. They indicated they would go call us. The man was asked to leave. He got very rude with the tenants as he left indicating he got paid no matter what they did.
Basically this individual has fraudulently represented himself at the door of 4 of our rentals resulting in the police being called at least twice. He continues. The Arizona Department of Insurance isn't interested. Say they don't handle our complaint type. Call the police. The police refuse the tenants' request to make a police report.