Complaint / review text:
Everytime I call to tell them I have not received the lien release on a car that was paid off 2 months ago, I get a different excuse. They also owe me over $500 for overpayment of the loan.
First they say I will have it in 10 days. Next time I call they say that they have 10 days to process the paperwork. The next time I call they say that it is in the mail. That was 2 weeks ago and I have still received nothing from them.
I have the new owner of the car calling me every other day wanting the lien release so that he can register the car in his name. What is taking Fifth Third Bank so long?