Complaint / review text:
$2200 to It's Just Lunch is the singular, worst financial decision I have made. I would like to get my money back. I have completed 10 lackluster dates in a one-year span with It's Just Lunch. Some dates were a disaster, others were mismatches, a few decent with no chemistry, and the rest are fodder for a dating comedy book I need to write someday. My chief complaints and reasons why you should reconsider signing up for It's Just Lunch:
First, during the one-year span, I had 6 different dating directors. The first was very pleasant to talk to and responsive, however, she did not make the best matching decisions. The others I have had in rapid succession in the last two months. They have not had time to get to know me and the information about my look-fors and non-negotiables seemed to have been lost, ignored, or miscommunicated from one director to the next. Second, from my perspective on my experience in the past two months, something is wrong with the business. My judgment is based on the high turn-over for dating directors in the past two months, the 2-week period in which no one returned my messages from the Portland, OR office and the number of times I have called and received a message “The voicemail box is full.”
Thirdly, the specific dating feedback that I provided did not result in better dates or matches. My fourth (?) dating director was very proactive and had an extended conversation with me so he could set me up with better matches. I sent him an e-mail detailing why the previous matches were not good fits. He was transferred to another It's Just Lunch office before he was able to set me up on dates, so I was told. Fourth, one of my dates was nice and the most professional, but not a fit. Our previously scheduled date was canceled by It's Just Lunch. My dating director lied to me and told me the date had a work emergency. The date was told it was canceled because he had not had his post-first date consultation with the IJL representative, a meeting to which he showed up and the IJL representative did not. He stated his concern to the dating director that the cancellation would reflect poorly on him.in business, I expect the truth.
Fifth, the Portland, OR office is staffed by employees on the East Coast who work on East Coast hours. I work in a highly public and professional job in which I can't get back to my personal messages until after 4pm. The first dating director was able to work around my schedule. And finally, my last and final date was scheduled via voicemail with less than 48 hours notice during a time that I had specified via e-mail that I was not available. Since it was after hours, I left IJL a message that I had not approved the date and was unavailable. I also called the restaurant to let them know I would not be there in case the date did not receive a call from IJL. The restaurant employee I spoke with informed me that they no longer took reservations from IJL because they had had issues with the company (IJL).
I paid for a service that I do not feel I received in full/as advertised. I did not experience an "enjoyable alternative to online dating" as I had selected better matches and had better dates myself via online dating. I did not receive "quality matches" in over 50% of my dates as I define a quality match. I did receive 10 guaranteed dates. I did receive a consultation with a dating coach who is the only reason why I completed all 10 dates. She was good.