Complaint / review text:
My account was just hacked and all of my info stolen. They got my user ID, created a fake email address and requested a password reset. I am locked out of my own taxes and they have my social and everything about me to successfully open accounts, hack my bank and anything they want. I have tracked them to a Turkish Air Base. I called Turbo Tax and waited on hold for 45 minutes. Then the lady told me she couldn't do anything. I said, "You need to deactivate access to my account". She said all she could do is reset the password but that would send the password to the people that hacked the account.
I said she needed to get a hold of her security department and get this account deactivated. She placed me on hold and Never came back! After 50 minutes I finally gave up. They have NO security process that she could tell me about and they simply DID NOT CARE my social and all of my info was given BY THEM to the wrong person. I will be contacting an attorney to see what I can do against them legally for not taking action!