Complaint / review text:
Since late 2013 there have been unauthorised bank debit orders being debited from my bank account. I have had this account since I was 16, and have remained loyal to Standardbank all these years. When I realised that these debit orders were being debited from my account without my knowledge, I phoned the Standardbank call centre immediately. Every time they do credit my account but when I ask them what Standardbank is going to do about this, they say it's not their problem, I need to close my account or find out by myself where the debit order originates from. Some months the debit order is even debited from my account twice and the amounts differ every month which shows you it is not an authorized fixed monthly debit order. But Standardbank allows the debit order even after almost 8 months. I have asked them to flag the debit order... Nothing was done. Now I have to go through the massive inconvenience of closing and opening a new bank account. Surely a bank's security system should not allow such easy access to private bank accounts. I have received no assistance from Standardbank and still the debit order is debited unauthorised every month. Unacceptable.