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Complaint / review / scam report
Standard Bank
Unauthorised transfer from my cheque account

Complaint / review text:
I was 1 month in arrears on my Standard Bank Vehicle & Asset finance account & was requested to contact Std bank to make payment arrangements. I contacted their call centre on 12/06/14 @ 14:55 and spoke to Karabo. I tried negotiating half an instalment payment at the end of June '14 and the balance at the end of July '14. I was advised this would not be possible even though I indicated I would not be able to make the full payment once off. I was advised by Karabo that Std Bank would hand me over & somebody would contact me to make an arrangement. On Friday 27/06/14 I received an SMS from Std Bank advising me that an external vendor acting on behalf of Std bank would contact me to negotiate payment arrangements. On 2 July '14 an unauthorised amount of R4073,60 was transferred from my Std Bank cheque account without me being advised that Std Bank would be doing this. When I contacted the bank I was directed to Gabiba who advised me they acted in line with their policies. My argument was that no external vendor had contacted me & who gave Std Bank the right to distribute MY money as THEY deemed fit. I will be closing my Prestige Account with Std Bank to prevent future unauthorised transactions

Contact information:
Author: Contact with Author


Offender: Standard Bank

Country: South Africa   State: All Country   City: Vehicle & Asset Finance

Category: Business & Finance

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