Complaint / review text:
I lost a love one in March, they have lost papers and I had to resend them. They told me I needed to fill out additional form, they sent letter but forgot to include the form. Every time you call you talk to someone different no gives you the same the same information. I feel like they are stalling to keep from paying the claim.
After three months of waiting they tell me now they have to get a police report. Every time they ask for more information I send it end, they wait two weeks then ask for more information.
I also have two more policies through them, I really hate that. Those policies are eighteen years old.