Complaint / review / scam report
Azzurri
Surprise in the check

Complaint / review text:
The prices charge for all the items were higher than the menu. The waiter said, oh no, it's correct, our prices have gone up, we just haven't gotten our new menus yet. And then he pointed to the bottom of the menu where it says "prices subject to change". VERY WRONG of the restaurant to use the 'fine print' as an excuse for hiding their new prices from guests. This is not only highly unethical but most likely illegal. You can't put one price on the menu and then charge another, and saying "Prices subject to change" doesn't get you off the hook at all. Who knows how long they have been getting away with this? As it is not the customer's fault that the establishment poorly timed the arrival of the new menus reflecting the updated higher prices, what the establishment was expected to do was keep their original/lower prices in place until the shipment of new menus arrived. The posted price was then honoured by the duty manager when paying the bill.

Contact information:
Author: Contact with Author


Offender: Azzurri

Country: South Africa   State: All Country   City: Boksburg

Category: Cafes, Bars, Restaurants

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