Complaint / review text:
I went to Denny's for dinner on my birthday. At first it was good because I had not been there for a while.
No waiting to get seated but it was a while before a waiter took our order. We ordered coffee were told it was being made. Never got our coffee after the food was delivered our waiter offered a refill. Brought it until we were done eating.
I had to ask for the tab and sure enough we got charged for the coffee we never received. Saw the manager chatting with the waiters smacking on gum leaning on the counter where the food is served. That is why the waiters don't care about their customers sitting waiting on a refill, napkins or the coffee ordered. It is evident that they have no customer service skills.
They don't care about giving good or decent service.
They are there for their check and tips only. If they did a better job maybe they would deserve a better tip.