Complaint / review text:
Pizza hut location where I placed the order: 299 Muddy Branch RdGaithersburg, MD 20878I ordered online at 7:30 PM. Went to pick up 15 minutes after the quoted delivery time.
It was not ready. Superbowl syndrome! I can understand that. The young girl at the counter said come back after 30 minute. She was very mad at customers.
Went back after one hour. Not ready either. I can understand it was Super bowl. Spoke to the manager.
He said comeback after 20-25 minutes. Called before going to store: no answer on phone. Thought they are busy making my pizzas. Not ready either. Had to cancel the order.
It was about 10:00 PM at night. House full of guest waiting for hot pizza. It was embarrassing for me as a host. It was one very bad experience for me. It seems like the manager at the store decided to make pizza for the delivery over online pick up orders.
I saw about 25-30 people waiting at the store. I saw stacks of bad pizza: made not delivered or sold. Never saw anything so chaotic.
Very bad service by Pizza hut. I will never buy your pizza again, for my home or at office or anywhere I have to make any food choices.