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Complaint / review / scam report
Pizza Hut
Very very bad service by Pizza hut. Online Pickup orde

Complaint / review text:
Pizza hut location where I placed the order: 299 Muddy Branch RdGaithersburg, MD 20878I ordered online at 7:30 PM. Went to pick up 15 minutes after the quoted delivery time.

It was not ready. Superbowl syndrome! I can understand that. The young girl at the counter said come back after 30 minute. She was very mad at customers.

Went back after one hour. Not ready either. I can understand it was Super bowl. Spoke to the manager.

He said comeback after 20-25 minutes. Called before going to store: no answer on phone. Thought they are busy making my pizzas. Not ready either. Had to cancel the order.

It was about 10:00 PM at night. House full of guest waiting for hot pizza. It was embarrassing for me as a host. It was one very bad experience for me. It seems like the manager at the store decided to make pizza for the delivery over online pick up orders.

I saw about 25-30 people waiting at the store. I saw stacks of bad pizza: made not delivered or sold. Never saw anything so chaotic.

Very bad service by Pizza hut. I will never buy your pizza again, for my home or at office or anywhere I have to make any food choices.

Contact information:
Author: Contact with Author

Offender: Pizza Hut

Address: 14841 Dallas Parkway
Phone: 1800948848819723387700
Site: www.pizzahut.com

Category: Cafes, Bars, Restaurants


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