Complaint / review text:
We arrived at about 13h00 and placed orders about 2 minutes after for food and drinks. We had to wait until past 13h30 for 2 cappuccinos and 1 filter coffee (where a large was served instead of tne specified regular). I don't understand how 3 coffees can take more than 30 minutes to prepare! The tramezzini was luke warm and the salad dressing jug had 2 large cracks in it. The chicken burger and chips were COLD and the garnish didn't come on the side as ordered. When we ordered another round of coffee we were at first ignored and then treated very coldly. The waiters don't look neat and they aren't friendly. Service is remarkably slow. This was a horrifying experience.
There was only 7 customers in the whole shop. The slip says our waiter was Diana but we were served by about 3 men.