Complaint / review text:
Initially I was very impressed with the attitude of Aran when planning my move. They offered me peace of mind for my move, storage for a few weeks then an onward move.
The initial move went well. However a few weeks later when my goods came out of storage and moved to my new house I was missing a TV, bicycle, surround sound system and other various smaller electronic equipment. On top of this tables were scratched, a ceiling fan and outdoor umbrella damaged beyond repair. On top of that they damaged the security boom in my complex which I am now responsible to fix.
Tom from Aran is very sketchy when it comes to giving me answers and cannot advise the status of the insurance claims or even if they will pay out at all. He does not answer calls or texts and emails are not read.
I have used smaller, cheaper companies in the past who provided a far better service.
Do not use aran if you have the choice.