Complaint / review text:
This is by far the worst company ever and doesn't have the capacity to support their customers. I placed in order a few months ago..
Yes a few months ago and they sent me the wrong bulbs. I paid almost 100 for 6 light bulbs and they sent me the wrong ones. I called the company and they said they weren't able to help me and that I need to speak to customer service via email. So I sent my response to them and they gave me the run around and asked that I call the number that I had just spoken to to get the right bulbs.
No one as of yet has helped me but they all keep promising to have someone call me back and get the right bulbs. I have sent several emails to the company and all I get is a canned-response. This is the poorest company I have ever had to deal with and I will make sure all my friends and family know not to do business with a shady company like this. After 2 months I threatened them that I would write a review and they laughed and said go ahead.
Like I said worst ever experience and poor customer service.
These complaints that you read on here are valid and should take heed and run away. There are way better companies to help you with your needs and crave for your business, Xtralights is not one of them and should be avoided by all costs!!!