Complaint / review text:
I was looking to purchase a new car and searched online for the best rates. Capital One offered 4.7% with an online application process which I submitted.instant approval and an email to confirm.
I called them and provided proof of earning by fax. All was approved and verified. I chose my car, completed the purchase paperwork and arranged for pickup. The Capital One blank check arrived with instructions for use.
I transferred my insurance to cover my new car. On the same day of issuing the check, Capital One called me and canceled the check and told me to find alternative financing.
No reason, poor attitude and did not care about the inconvenience caused. I have a 800 credit score with ample income to cover these small payments
Extremely poor system to approve the loan, issue the check and cancel at the last minute.
No one from my house will ever use Capital One for anything.