Complaint / review text:
I've bought my last GM vehicle and solely because their corporate customer service stinks, and so does my 2008 Equinox. We have a "knock" in the transmission upon acceleration and two different GM dealerships have driven this boat anchor, and both repsonded with "Wow, I've never heard anything like that before".
And... GM in their ultimate wisdom has responded by saying... Get this..."That's just normal operating condition for that transmission".
So I suppose that either the two differnt dealerships that test drove the vehicle (we were sent to the second one by GM) have technicians that don't know the "normal operating condition" of a 2008 Equinox after 3 years, or... GM is denying anything is wrong and does not want to fix it properly.
I can only hope that the transmission blows up while still under warranty, in which case they will have to repair the "normal operating condition" that caused it.
In the meantime, I am making everyone that I speak to aware, that if they buy an Equinox and the transmission makes a knock... Not to worry... That's normal. It will go away when you trade it in.
Good thing they let me know that, so I can tell the Ford dealership about it when they hear it during the test drive when I trade it in.
Good bye GM, Hello Ford.