Complaint / review text:
They have no idea how to train folks. The guy I spoke to Blake is an, I asked 5 times if the truck I wanted to rent had a 5000lb lift gate.
He said yes each time. After he set me up for a rental I made a purchase that required a 5000lb lift gate. I made the purchase based on the fact that Blake said yes. Now they do not have one, can't get one and basically the Regional manager offered no solutions, His name is Bill.
The only goal they have is hire the cheapest staff they can, never train them but let them work the phones to get customers in the store. Now I have an item I paid $2500 for that can't get moved there is no refund.