Stereo Surgeons
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Stereo Surgeons
Can't Say I'm Pissed

I submitted a Sansui 9090DB to Stereo Surgeons last July for a diagnostic evaluation. Ken Bernacky did the eval and a couple of weeks later I received the results. He recommended a tuner alignment, conservative replacement of known weak components and potentiometer cleanup and we both agreed to do a conservative recap of the ...

Stereo Surgeons
Strangely slow service

Ken has had my two tuners for five years. Work on one he says 'has been completed', I have been invoiced for that one, and I have paid. He has frequently spoken to me on the phone with a long list of fatiguing excuses, and always with the reassurance that it will be completed very soon. Perhaps he just needs another five ...

Stereo Surgeons
Slow but Concise

Wow, I was surprised to see so many bad reviews about Stereo Surgeons in East Hartford. I've been to Ken Bernacky's shop many times and have had him do a number of repairs / alignments / and restorations. The bad - yes, turnaround time can be long and communication sometimes a little sporadic. The good - Ken's work is second ...