Complaint / review text:
I have had a Neat Scanner for over 5 years and have liked the product very much. When it inexplicably would not open, I tried downloading software to update, which was impossible. Trying to log in to my account was also impossible, and my security question (which I have used a thousand time successfully), would not take. Neat wants you to buy their support package, pure and simple. They make it impossible to get routine questions answered, like how to get into your account. I have just purchased a new Epson scanner and could not be happier. I will NEVER go back to Neat.