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Complaint / review / scam report
The Neat Company
We bought a new Neat scanner for $350.00 about 9 months...

Complaint / review text:
We bought a new Neat scanner for $350.00 about 9 months ago because we bought a new Mac Mini. At the time, the old Neat scanner was having a lot of issues with the old Mac. We thought that a brand new one would be better for the new computer. Well, it's not... It's SUPER SLOW to start and freezes ALL the time! The computer has to be restarted almost every day when I use the Neat scanner. I tried tech support but they only email back with advice that's not working! I give up today, can't take another "Can't open the Neat file" error message!!! The quality of the scan is not that good after 6 months and it doesn't crop the documents correctly. I am so UNHAPPY with this scanner!!! I need to purchase another brand and hopefully can have productive working hours. (I spent so much time waiting for this program to start and to scan with lots of errors in between, so frustrated!!!)

Contact information:
Author: Contact with Author


Offender: The Neat Company

Country: USA   State: Pennsylvania   City: Philadelphia   Zip: 19103
Address: 1601 Market St. , Suite 3500
Site: www.neat.com

Category: Computers & Services

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