Complaint / review text:
I was excited in 2013 because hubby got this as a gift for me - over 3 years ago. I got it to work and for about a month. It worked perfectly. Turns out I ended up changing LapTops frequently (for various reasons) and was never able to get it to work properly - AGAIN. Because although contacting customer service for help - I quickly discovered customer support could NOT give me the solution. So - i gave up... Recently I thought I'd give it one more try. So, I called 10/29/15 and spoke to someone who gave me a link to download the software on my new laptop - And after it was downloaded I scanned biz cards — and I kept on getting an error message. I ended going back and forth with about 5 emails. Each time I got NEW instructions - as to what I needed to do - I did what they asked. AND IT still did not work. The error message kept on coming up. The biz cards could NOT be scanned.
So - I called and spoke to another NEAT person who asked to look into my computer and told me (in a broken accent that I could barely understand) that I could hang up while he was looking into my computer and he would call me back when he was complete. Seriously? He wanted to look into my computer while i was off the phone with no contact at all with him. I don't think so! I refused to give him access to my computer without being present. What's up with that? So, I spent about 3 hours going back and forth VIA EMAIL - getting more EMAIL suggestions from a NEAT Customer Support person only to discover THAT NEATDESK STILL DOES NOT WORK. The error message continued. What a waste of time and money!!! I am very disappointed.