Complaint / review text:
I used the pay by text service offered by Elizabethtown Gas for 205.4.95 convenience fee and they took it upon themselves to pay my account in full in the amount of 805.
A 4.95 convenience fee. I called to find out exactly who made this decision because I sure enough didn't approve that amount to be withdrawn from my account. Elizabethtown Gas stated they can't tell how the payment came in but that they received authorization to process the payment in the amount of 805 a 4.95 convenience fee. I contacted my bank and put in a Fraud claim and my bank has it from there - they have refunded me 605.
And Elizabethtown Gas received only the amount of money I authorized them to withdraw.
Do not use the pay by text option!!! Scarey how elizabethtown gas think they can take unauthorized amounts out your bank account when you sign up for a service they offer to conveniently pay your bill... They suck and their bi-lingual customer service representatives are unprofessional.