Complaint / review text:
My warranty company had me use Gofar Appliance Repair to come and repair my ice maker. The company would only make a appointment at 7:30 am.
I told them that the ice maker had stopped making ice and was also constantly leaking water into my refrigerator. The tech came and just looked at my ice maker and left. I did not hear from Gofar or my warranty company for a few days. I called my warranty company and they said they were still trying to hear from Gofar.
Finally a week later Gofar told my warranty company I need a kit to replace repair my ice maker. It took several weeks for the part to come in. Finally when it came in a tech called at 7:30 am to come right then and I told them I need to schedule a appointment. I scheduled it a few days later between 8am - 11am.
At 11:30 I called Gofar and left a message because I had not received a call and there was no show. I called my warranty company as well and they left a message. Gofar called me at 1:30pm and told me the tech tried called me and I told them that he did not. At 4:30pm I got a call from the tech saying his cell from couldn't make calls and that he was sorry and could we reschedule.
We rescheduled for 7:30 am on Tues. On Tues. At 10:30am I called Gofar and left a message because no one had called or showed at 7:30am. I called my warranty company and they left a message.
Later that day I got a message from the tech that he made had messed up and put me down for Wed not Tue. My warranty company emailed the Gofar and confirmed the Wed. Appointment. On Wed.
At 8:00 am I called Gofar because again I had no call and no show. Gofar then called their tech to let them know. I then got a call from the tech he yelled at me telling I should have confirmed the appointment and that I better be home because he doesn't want to waist his time or gas money. I told him I did confirm and I am waiting.
I called Gofar back and told them I do not want a angry tech in my home and I want him to do a good job. I also told my warranty company. When he finally got to my home with the kit. He told he has never done this before.
I told him about the leak and he said that my refrigerator also needed Freon. No where in his report was it that I was leaking water! He only installed part of the kit and told me to wait 12 hours to see what happens. I will never have this company work on any of my appliances.
They do not know what they are doing.
I have lost days of work for this company. This has been a nightmare!