Complaint / review text:
I bought a property which had a damp proofing repair and floor replacement by Wilcote in Dec 2013. They did not investigate the source of the water and in the winter June 2014 the flooding re-occurred. Wilcote did come back to assess the problem but on excavating the area that flooded (which they had identified in the original quote but not excavated) were unable to deal with the problem. They did not investigate the source of the water originally, failed to notice a crack in the building roof to floor and denied that the water could be coming from an adjoining property - the water comes from the water table on this property. They would not undertake to resolve the bigger problem which I accepted. They have only been asked to replace the flooring which is damaged as a means of honouring their guarantee as I am using another company to build french drains and damp proofing. They have refused to do so stating that it's a building defect as the water comes from the water table. Poor technical knowledge and poor follow up service.