Complaint / review text:
It doesn't matter if you returned rental book on time or not. I returned the rental text book to Apex_media on time, and what happened?
They charged the full book price next week and they sent to me e-mail the book was binding damaged. It was perfect condition when i returned the book because I just used mid and final test. I got the refund from Amazon customer support the same day, but 8 day later I got the book from Apex_media, and the book was completely binding damaged. I can't believe how the book was damaged " looks like tear up by hand".
I called the Amazon customer service and got answer" just throw it away or donate it to library", but still cannot believe them.
Never rent book from Apex_media under Amazon.com. I have rented text books last 4 years, it never happened this circumstance.