Complaint / review text:
In June of 2015, I started the application process at The University of Phoenix. My goal was to start classes in September of 2015 without any headaches with financial aid or my transcripts. I submitted everything that was needed and was ready to proceed. Well, during my last week of classes, I received a call from my financial advisor, telling me that I had to take a leave of absence, because the school did not receive my transcripts and they can't prove that I matriculated. I made 3 transcript request, out of the 3,2 were sent to the school in July. The third school no longer exist, so I had to do a little work to obtain it.in short, the school received the transcripts.
By mid-October, I spoke to my advisor and I was good to go. My next class is due to start December 5th. Then on 11/3/15, I receive an email from my financial advisor asking me to pay over 3,000.00. I only took one class and the cost of that class was roughly 1435.00. They are billing me for a class that I haven't attended. But the worst part is I have financial aid that will cover the cost of my classes. I spoke with FAFSA on 11/4/15 who informed me that since my promissory note was signed in July of 2015, and the funds should have been disbursed by the school. At this point I am prepared to fight this but also prepared to transfer. My financial advisor has been cold and unprofessional. I wish I read the reviews here prior to applying to the school. FAFSA gave me the number to complain about the financial aid process. I will definitely give them a call. If anyone wants the number it's 1-800-647-8733.