Complaint / review text:
I attended University of Phoenix for one semester beginning in March of 2007. I was told that the two classes I was taking would accept my work in Microsoft Word format. I had Microsoft Works. My academic advisor told me that this would not be a problem. The instructors could convert my work. One teacher accepted it and the other failed me. The school wanted me to retake the class and pay for it myself since the first time, it was paid for by my Pell grant or so I was told. I could not afford to pay for it myself so I did not enroll in any more classes.
Now in May of 2010, I decided that I really should finish my degree. I decided to try a different school. I get accepted and begin the financial aid process and this time everything is explained in much greater detail. Also, I am told that there are forms that I will have to printout, physically sign and return by fax or regular mail to the school. This was never required by University of Phoenix.
A few days later, I got a phone call from a financial advisor that I have a student loan that is in default status. I am confused. I never had a student loan. I had a grant. I even had a refund check because University of Phoenix told me that the grant was larger than I needed to cover tuition and books. There made no mention of a student loan of any kind that was ever made. For 3 years, I received no paperwork and no notices of any kind. The financial advisor at the new school advised me to go onto a clearinghouse type website where I found that there were originally three student loans out in my name.
Two were returned and the third is the one I currently owe. It has taken me 6 weeks to get someone from the collection agency that now owns the debt to speak to me. The first agent was so rude that when I asked to speak with her supervisor she hung up on me. The second agent was very helpful and explained how to file a dispute which I am doing.