Complaint / review text:
I have been a TracFone user for almost 10 years and only had a problem when I changed to the new smartphones they offer. The first problem I had was adding minutes to the new phone. I had to call tech support to get them added. I waited and had to call back 2 more times before they were showing on my phone. The next time I tried to add minutes to my phone. I had to call tech support again and this time minutes were actually removed from my phone so after I explained this to TracFone they fixed it. The last time I had a problem was when my text and voice minutes disappeared altogether. I lost 60 minutes talk time and 255 text messages. According to tech support they had no record of those minutes. After I talked with them for about an hour they finally said they would give me some of my minutes and text back. After I hung up the phone with them I waited a few hours and never received them. After this I'll never use the company again because their phone systems are not built for smartphones and are completely unreliable when using them.